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| These Term and Conditions primarily rule our conducts and reservations,
with the intention of making things common for you, but also protect
clients/guests from prohibitive administrative costs. Your use of
this website information and documents, conditioned on your acceptance
of the following Terms & Conditions without any modification contained
herein. By accessing our website, you agree to our Terms and Conditions
set forth in this document. If you do not agree with any part of the
following Terms & Conditions, you must not use http://www.meliabali.com
site. |
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HOTEL RESERVATION USAGE RESERVATIONS FOR ANY RESERVATION MADE BY YOU ON THIS SITE, UPON CONFIRMATION OF YOUR RESERVATION, YOUR CREDIT CARD WILL BE CHARGED IMMEDIATELY FOR FULL PAYMENT, OTHERWISE SHALL BE SUBJECT TO "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. Upon your check in date, you shall present yourself personally, your Generated Voucher (i.e proff of Purchase), Credit Card and other necessary identification documents (passport) for the purpose of confirming your identity and reservation to the relevant personnel at Melia Bali. Melia Bali WILL NOT accept you to check in if the name on identification document and Credit Card DOES NOT match with the name on your Generated Voucher (i.e Proof of Purchase) PAYMENTS Purchase Payment shall be made by major Credit Cards that are accepted by our payment services provider, currently VeriSign. Purchase Payments are therefore subject to the approval of such financial institution/payment services provider and Melia Bali shall not be liable in any way if such financial institution refuses to honor the Credit Card for any reasons. Furthermore, Melia Bali makes no responsibility to any surcharges made by your credit Card issuer and/or their partner Banks. Please check with your Credit Card issuer if you have any questions regarding this matter. IN ORDER TO PROCESS YOUR RESERVATION REQUEST, YOU ARE REQUIRED TO PROVIDE DETAILS OF YOUR CREDIT CARD. SUBMISSION OF YOUR REQUEST SHALL BE CONSIDERED TO BE FINAL AUTHORIZATION BY YOU AND IMMEDIATELY ON YOUR BEHALF YOUR CREDIT CARD WILL BE CHARGED FOR FULL PAYMENT UPON CONFIRMATION OF YOUR RESERVATION AND APPROVE CREDIT CARD. A VOUCHER (I.E PROFF PURCHASE) WILL BE GENERATED IMMEDIATELY WHEN YOUR CONFIRMATION IS CONFIRMED. Melia Bali WILL NOT accept any other Voucher except Melia Bali Voucher unless it is otherwise specified. PRICES Melia Bali will only impose charges for Hotel room reservation(s). Other expenses incurred by you are payable directly to the Hotel. For inctance, you are required to pay directly to the hotel for any extras such as food and beverages consumed, room services, pay-per-view TV, mini bar expenditures, telephone charges or other charges except those explicitly covered in the Generated Voucher (i.e Proof of Purchase). You can make modifications/changes to yout reservation by sending email to us and we will make a new reservation as per your request. Melia bali shall not be liable in any way if you fail to secure previously reserved room rates and / or period of stay at the same Hotel. MODIFICATIONS /CHANGES FOR SHORTENING OF STAY AND / OR DOWNGRADING OF ROOM TYPE You are liable for any additional charges or expenses imposed by Melia Bali in respect to such modifications / changes for shortening of stay and / or downgrading or full cancellation based on our current Cancellation Policy. MODIFICATIONS / CHANGES for EXTENSION OF STAY AND / OR UPGRADING OF ROOM TYPE If you make modifications / changes for extension of stay and / or upgrading of room type, you WILL NOT receive any charges from Melia Bali. Refunds, if any, shall be made by Melia Bali directly to you based on our current Refund Policies. FOR ALL KIND OF MODIFICATIONS / CHANGES (SUCH AS SHORTENING / DOWNGRADING OR EXTENDING / UPGRADING) OR FULL CANCELLATION OF RESERVATION REQUEST MUST BE SEND (BY EMAIL) DIRECTLY TO MELIA BALI AT THESE FOLLOWING EMAIL ADDRESSES Reservation@meliabali.com and / or sales@meliabali.com REFUND AND CANCELLATION POLICY Refunds are made based on the Refund Policies of Melia Bali. The total amount that shall be returned to you upon a cancellation shall be your Full Payment less : any applicable deductions, fees or charges that are applied by Melia Bali and / or Partnering Banks (“cancellation fees”) as a result of modifications / changes or cancellation in reservation(s) made by you. Melia Bali will refund your payment by crediting back to your Credit Card account. Melia Bali will instruct our partner Bank to handle the crediting process immediately after we receive confirmation on your reservation. All cancellation requests will be processed immediately. However, it could take up to four weeks for the actual crediting to take place, depending on your Bank’s practice. Each Hotel might apply different cut-off period depending on the period of stay and is set by each Hotel individually. However, Hotels that are using our services apply a cut-off period as follows :
Cancellation fees that shall be applied by Melia Bali and / or Hotels are as follows :
We are not responsible for any charges by your Credit card issuer and / or their partner Banks as a result of cancellation. Please check withyour credit card issuer if you have any questions regarding this. ALTERATION We reserve the right to change, amend or alter prices or any conditions stated herein from time to time or without prior notice. Denpasar, 20 May 2003 Melia Bali Villas & Spa Resort |
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